| 1 | OS Installation, Reinstallation & Upgradation | Initial OS
installation and reinstallation guidance only | Full OS installation,
reinstallation, upgrades, and updates | Full OS
installation, reinstallation, upgrades, and updates | OS
customization per application | Not Applicable |
| 2 | Server Monitoring & Alerts | Server Monitoring & Alerts | Monitoring tools
provided; customer responsible for alerts | Proactive monitoring,
alerting, and troubleshooting | Enhanced custom alerting solutions | Not Applicable |
| 3 | Backup Configuration as per Policy | Backup setup
guidance; customer manages configuration | Customized backup
setup and regular monitoring based on policy | Customized
backup setup and regular monitoring based on policy | Advanced backup policy consultation | Not Applicable |
| 4 | Server Uptime Management | Customer-managed
uptime monitoring | Full uptime
monitoring and incident response | Full uptime
monitoring and incident response | SLA
enhancements for critical uptime requirements | Not Applicable |
| 5 | Hardware Monitoring & Management | Limited
monitoring tools; customer handles issues | Proactive hardware
health checks and incident management | Proactive
hardware health checks and incident management | Advanced hardware performance monitoring | Not Applicable |
| 6 | Proactive Server and Website Uptime Monitoring | None | Regular server and
website uptime checks with alerting | Regular
server and website uptime checks with alerting | Enhanced uptime monitoring for websites | Not Applicable |
| 7 | Backup (not DR) | Self-managed
backups using provided tools | Scheduled backup
setup, management, and policy planning | Scheduled
backup setup, management, and policy planning | Disaster recovery (DR) planning and setup | Not Applicable |
| 8 | Disaster Recovery (DR) | Not
Applicable | Not
Applicable | Not
Applicable | Full
disaster recovery setup and execution | Not Applicable |
| 9 | Security Patching & Antivirus | Antivirus tool
provided; patching responsibility on customer | Regular patching and
antivirus updates | Regular
patching and antivirus updates | Advanced security assessments | Not Applicable |
| 10 | Firewall Management | None | None | Full
firewall setup, monitoring, and management | Advanced configurations (e.g., WAF,
geo-blocking) | Not Applicable |
| 11 | Network Management (ISP, Uptime) | Uptime
monitoring and ISP troubleshooting included | Uptime monitoring,
ISP troubleshooting, and redundancy | Uptime
monitoring, ISP troubleshooting, and redundancy | P2P
connectivity support, cross-connect assistance | Not Applicable |
| 12 | DNS Management (SPF, MX Records) | DNS setup
guidance provided; customer configures | Fully managed DNS
setup, including SPF, MX, and other records | Fully
managed DNS setup, including SPF, MX, and other records | Custom
DNS security and routing configurations | Not Applicable |
| 13 | System Administration (Ongoing Activity) | Customer-managed
system updates and maintenance | Continuous system
administration, updates, and health checks | Continuous
system administration, updates, and health checks | Enhanced admin support for specific
applications | Not Applicable |
| 14 | Server Access Control Setup and Maintenance | Basic access
setup guidance; customer handles ongoing updates | Basic access setup
guidance; customer handles ongoing updates | Role-based
access control setup and regular maintenance | Custom access control policies and
configurations | Not Applicable |
| 15 | Bare Metal (Dedicated Server) Support | Hardware
replacement for failed components; customer-initiated
troubleshooting | Proactive monitoring,
component-level replacement, and maintenance | Proactive
monitoring, component-level replacement, and maintenance | On-site support for critical failures | Not Applicable |
| 16 | Resource Scaling (compute, storage, etc.) | Manual scaling
tools provided; customer-managed | Manual scaling tools
provided; customer-managed | Automated
and on-demand scaling of resources | Performance consulting for optimal scaling | Not Applicable |
| 17 | Hypervisor Management | Initial
installation; ongoing management by customer | Initial installation;
ongoing management by customer | Full
hypervisor setup, configuration, and updates | Advanced hypervisor configuration consulting | Not Applicable |
| 18 | Data Center Operations | None | Comprehensive
maintenance, environmental monitoring, and physical security | Full
hypervisor setup, configuration, and updates | Advanced hypervisor configuration consulting | Not Applicable |
| 19 | Database Installation & Basic Management | Initial
installation guidance; customer-managed | Installation,
updates, basic health checks, and monitoring | Installation, updates, basic health checks, and
monitoring | Indexing strategies, query optimization | Not Applicable |
| 20 | Security Hardening (encryption, access) | Basic encryption
setup only; policies managed by customer | Basic encryption
setup only; policies managed by customer | Full encryption setup, access control, and regular
audits | Custom security audits, in-depth hardening | Not Applicable |
| 21 | High Availability (HA) Setup | Documentation
only; setup and management by customer | Documentation only;
setup and management by customer | Cluster setup, replication, and automated
failover | HA consulting, custom configurations | Not Applicable |
| 22 | Application-Level Error Monitoring | None | None | Proactive app-level error monitoring included
(within plan tickets) | Advanced error alerting and incident response | Not Applicable |
| 23 | Compliance Assistance | Required
certificates only | Required certificates
only | Basic compliance guidance (uptime, SLA
documentation) | Full compliance audits & custom reporting | Not Applicable |
| 24 | Cloud Cost Optimization | None | Cost monitoring,
usage analysis, and recommendations included | Cost monitoring, usage analysis, and
recommendations included | Additional cost consulting | Not Applicable |
| 25 | Advanced Load Balancing | None | None | Basic load balancing setup and management | Setup for advanced load balancing and
redundancy | Not Applicable |
| 26 | SSL Certificate Installations | SSL setup
guidance provided only | SSL installation,
renewal, and troubleshooting | SSL installation, renewal, and troubleshooting | Custom SSL certificate management and security | Not Applicable |
| 27 | Website/Application Prerequisite Checks | Guidance
provided; customer handles implementation | Compatibility checks,
server setup per application requirements | Compatibility checks, server setup per application
requirements | Application-specific setup support | Not Applicable |
| 28 | Server Malware Scanning | Customer can use
provided tools for self-scanning | Scheduled malware
scans and removal as needed | Scheduled malware scans and removal as needed | Advanced threat scanning | Not Applicable |
| 29 | Standard Ports Availability Monitoring | None | Monitoring of
critical ports and alerting | Monitoring of critical ports and alerting | Custom port monitoring and alerting | Not Applicable |
| 30 | Post Go-Live Issue Resolution – OS | Documentation
provided; customer handles basic fixes | Resolution of
OS-related issues after the go-live phase | Resolution of OS-related issues after the go-live
phase | Advanced troubleshooting support | Not Applicable |
| 31 | Post Go-Live Issue Resolution – Network & Security | Limited
troubleshooting guidance | Resolution of network
and security issues post go-live | Resolution of network and security issues post
go-live | Enhanced network and security troubleshooting | Not Applicable |
| 32 | Security Analysis and Optimization | None | None | Regular security analysis and configuration
optimization | One-time or periodic security audits | Not Applicable |
| 33 | Data Migration Assistance | Basic guidance
provided; customer handles data migration | Assistance with data
migration and configuration | Assistance with data migration and
configuration | Full migration services and transformations | Complex transformations
or custom migration strategies |
| 34 | Bandwidth Usage Monitoring | None | Continuous bandwidth
usage monitoring and reporting | Continuous bandwidth usage monitoring and
reporting | Additional bandwidth optimization consulting | Not Applicable |
| 35 | Troubleshooting & Upgrades for Web Servers | Basic
troubleshooting documentation provided | Assistance with
Apache, Java, IIS, TOMCAT upgrades | Assistance with Apache, Java, IIS, TOMCAT
upgrades | Full upgrade and configuration support | Not Applicable |
| 36 | Project Documentation – Infrastructure | Customer handles
all documentation | Customer handles all
documentation | Basic infrastructure project documentation and
updates | Comprehensive documentation support | Not Applicable |
| 37 | Control Panel Support (cPanel, Plesk, etc.) | Basic setup
guidance; customer manages updates | Control panel
installation, upgrades, and troubleshooting | Control panel installation, upgrades, and
troubleshooting | Custom control panel configuration and
consulting | Not Applicable |
| 38 | Architecture Migration to Microservices | None | None | Architecture redesign, migration to
microservices | Architecture assessment and customized
migrations | Not Applicable |
| 39 | Application-Level Support | Limited guidance
on installation; customer manages maintenance | Limited guidance on
installation; customer manages maintenance | Installation, configuration, and basic monitoring
for supported applications | Application performance tuning, advanced
support | Not Applicable |
| 40 | Application/Database Level Security Concerns and Resolution | Basic security
setup guidance only; customer manages issues | Basic security setup
guidance only; customer manages issues | Security assessments, vulnerability scanning,
patching, and issue resolution | Advanced threat monitoring and security
hardening | Not Applicable |
| 41 | Load Monitoring | Load monitoring
tools provided; customer manages | Load monitoring for
performance management | Load monitoring for performance management | Custom load management solutions | Not Applicable |
| 42 | Server Booting & Login Issues | Basic
troubleshooting documentation provided | Support for booting
and login troubleshooting | Support for booting and login troubleshooting | Priority troubleshooting response | Not Applicable |
| 43 | Hacking & Intrusion Attempt Investigation | None | Investigation and
response for intrusion attempts at server level | Investigation and response for intrusion attempts
at server level | Advanced investigation and remediation | Not Applicable |
| 44 | Reverse DNS Setups | Guidance
provided; customer manages setup | Full support for
Reverse DNS setups | Full support for Reverse DNS setups | Custom reverse DNS configuration | Not Applicable |
| 45 | Network Connectivity (Internet, VPN, Restricted Access) | Limited guidance
on setup; customer manages connectivity | Internet, VPN tunnel,
and restricted access setup and support | Internet, VPN tunnel, and restricted access setup
and support | Advanced network connectivity configurations | Not Applicable |
| 46 | Custom Application Installation & Troubleshooting | Limited guidance
only | Assistance with
Docker, MERN, RDWeb, Visual Studio, Nginx, Magento, APM tools | Assistance with
Docker, MERN, RDWeb, Visual Studio, Nginx, Magento, APM tools | Full installation and troubleshooting support | Not Applicable |
| 47 | Email Management (SPF, MX Records, Delivery, Security) | Basic email
setup guidance, including SPF/MX record instructions; customer
manages delivery and spam control | Comprehensive email
setup including SPF, MX record configuration, email delivery
monitoring, spam filtering, and email security | Comprehensive email setup including SPF, MX record
configuration, email delivery monitoring, spam filtering, and email
security | Custom spam control policies, email delivery
optimization, enhanced security (e.g., DMARC) | Advanced email
analytics and threat prevention |
CloudPe is now live in Mumbai,